News story 14th Feb 2014

Retail faces a digital revolution

Keeping up with technology trends is a key challenge facing retailers today and customers are undoubtedly the driving force behind the ongoing need for technology integration.

With mobile, social and internet commerce dominant in today's retail landscape, bricks and mortar stores must focus on integrating online and store operations to make customers' experiences more interesting and enjoyable.

Retail digital revolution

Research Director of Monash Business School's ACRS, Dr Sean Sands said for a customer-centric view to succeed, there is a need for a business-wide cultural change, including within functional teams such as IT.

"With customer engagement the top priority, mobile is seen as the glue in the consumer-retailer relationship," Dr Sands said.

"In The US, research suggests up to 20 per cent of ecommerce sales for retailers are now happening on smartphones and tablets, there is no doubt that in Australia mobile has become a key area of investment for 2014."

Dr Sands recently attended the National Retail Federation conference in New York where the main focus was on the growing use of technology in retail. The conference and expo provided retailers the opportunity to learn from best-practice American and European retailers.

With customer engagement the top priority, mobile is seen as the glue in the consumer-retailer relationship.

Dr Sean Sands

Department of Marketing

Dr Sands will present the key trends, insights and examples of best practice at three Retail Insights Breakfast Seminars next week. 

The seminar will also discuss the key drivers of Spanish retail brand success by international guest presenter Professor Alexis Mavrommatis from the EADA Business School, Spain. Working directly with many European retailers, Professor Mavrommatis will present insights into what makes Spain's fashion retail brands the successful organisations they have become today.

The Retail Insights Breakfast Seminars will be held in Melbourne on Thursday 20 February at the River Room, Crown Towers, 8 Whiteman Street, Southbank; Sydney on Monday 24 February atMercure Sydney, Ibis Sydney World Square, 818-820 George Street, Sydney and in Brisbane onTuesday, 25 February at Podium 1, Rydges South Bank, Cnr Grey & Glenelg Streets South Bank, Brisbane.
  • sean-sands-pr

    Dr Sean Sands

    Department of Marketing Monash Business School

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